Privacy and Credit Reporting Policy
At Goodman Fielder we recognise and respect your privacy. We are committed to protecting the personal information we may collect from time to time.
Goodman Fielder Pty Limited and its related companies are bound by privacy laws in Australia and New Zealand, including:
This policy sets out how Goodman Fielder Pty Limited and its related companies manage personal information held by it, including how we collect, disclose and use personal information. You will also find information about how to contact us if you have any questions about privacy issues including how to update or access your personal information or make a complaint.
By providing your personal information to us, you consent to our collection, storage, use and disclosure of your personal information in accordance with this policy.
What information is covered by this policy?
This policy sets out how we manage your ‘personal information’ which is generally any information or opinion about an identified individual or an individual who is reasonably identifiable. Some parts also cover ‘credit related information’.
Any personal information we collect about you will be dealt with in accordance with this policy, unless we tell you that it will be dealt with in a more limited way on a particular form or website.
Providing your personal information will always be optional for you. However, some services may not be available to you if you choose not to provide it.
What information do we collect and how do we collect it?
We only collect information that we consider necessary for our business activities. The kinds of personal information collected by Goodman Fielder include:
If we have extended a credit facility to you, we will also collect information internally about your payment performance. We may also collect personal information about you from publicly available sources, or in some cases, from credit reporting agencies that we deal with.
If you, or a company of which you are the director, apply to us for credit, we may obtain a credit report about you from a credit reporting body. We may also obtain a credit report about you (when the Privacy Act permits us to do so) if you have guaranteed, or have offered to guarantee, an application for a credit facility for a company or someone else.
When we request a credit report from a credit reporting body, we will provide information to the credit reporting body that identifies you, and we may give them information about the type and amount of credit applied for or provided to you (or your company)
How do we store your information?
We hold personal information and credit information in:
Our storage mechanisms may be managed in a number of ways. These may be managed or administered internally by Goodman Fielder and may be held locally in Australia or New Zealand, or, they could be managed by a third party storage provider with whom Goodman Fielder has a contractual relationship and be either managed locally or overseas.
How do we protect your information?
We will take all reasonable steps to protect your personal information from misuse, interference and loss, as well as authorised access, modification or disclosure. The ways we do this include:
Use and Disclosure
We may use and disclose your personal information and credit information for the following purposes:
Do we disclose information overseas?
Goodman Fielder is a leading food company across Australia, New Zealand and Asia Pacific.
We may disclose personal information to our related companies, agents and service providers located outside Australia and New Zealand, including in Fiji, Papua New Guinea, Singapore, Malaysia, China, India, Philippines and Indonesia.
What about links to other websites?
Opting In and Opting Out
We are committed to full compliance with the Australian Spam Act and the New Zealand Unsolicited Electronic Messages Act.
You will have the option to subscribe to certain promotional and marketing email and/or text communications. By subscribing to our email and/or text communications, or otherwise providing us with your email address and/or mobile number, you consent to receiving emails and/or texts (as the case may be) which promote and market our products and services, or the products and services of others, from time to time.
You can opt out of those communications at any stage by utilizing the corresponding “unsubscribe” or “opt out” facility. Once you have unsubscribed from our email or text communications, we will remove you from the corresponding marketing list as soon as is reasonably practicable.
How do you access your personal information and update it?
You can ask us for access to the personal information we hold about you. You can also ask us to update or change any personal information we hold about you, if that information is wrong, missing parts or out of date.
It’s easy – just email our Consumer Advisory Centre at email@example.com and include the words ‘ATT: THE PRIVACY OFFICER’ or call us on 1800 638 112 (free call from Australia) or 0800 100 538 (free call from New Zealand).
We will respond as quickly as possible. Please note that we may need additional time to respond to requests for large amounts of information.
How do you make a complaint?
We take your concerns seriously. If you have any concerns about privacy or the use or collection of your personal information by Goodman Fielder please email our Consumer Advisory Centre at firstname.lastname@example.org and include the words ‘ATT: THE PRIVACY OFFICER’ or call us on 1800 638 112 (free call from Australia) or 0800 100 538 (free call from New Zealand).
We will respond as quickly as possible (our target response time is within 30 days) and handle all complaints in a way that is fair and consistent. However, if you remain dissatisfied, you can also make a formal complaint with the regulator responsible for privacy in Australia or New Zealand (as the case may be):
Office of the Australian Information Commissioner (OAIC)
Complaints must be made in writing
1300 363 992
Director of Compliance
Office of the Australian
GPO Box 5218
Sydney NSW 2001
Office of the Privacy Commissioner
Complaints may be made:
By phone: 0800 803 909
By fax: +64 (4) 474 7595
By mail: Office of the Privacy Commissioner, PO Box 10094, Wellington 6143
By email: email@example.com
If you’re interested in supplying one of our products, or would like to do business with us we’d love to hear from you.